Refund & Return Policy

At Master Chocolat, we take great care in preparing and packaging our chocolates to ensure they arrive in excellent condition.

Food Products

Due to the perishable nature of our products and for food safety reasons, we are unable to accept returns or exchanges on chocolate, confections, or other food products.

If there is an issue with your order, including an incorrect item, damaged product, or a quality concern, please contact us as soon as possible after receiving your order. Photos of the product and packaging may be requested so we can assess the issue.

Where appropriate, Master Chocolat may offer a replacement, store credit, or refund at our discretion.

Shipping & Delivery

Please ensure that the shipping address provided with your order is complete and accurate. Master Chocolat is not responsible for orders that cannot be delivered due to an incorrect or incomplete address supplied by the customer.

If your order arrives damaged as a result of shipping, please contact us promptly with photos of the product and shipping packaging so that we can review the situation.

As chocolate is temperature sensitive, some softening or changes in appearance may occur during transportation, particularly during warmer weather. These changes do not necessarily affect the safety or quality of the chocolate and will be assessed on a case-by-case basis.